Terms and Conditions

The little details.

Our Ts & Cs Our Code of Conduct Our Privacy Policy Child and Parent policy FAQ's

IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE AND BE AWARE THESE MAY BE UPDATED OVER TIME.

ABOUT THESE CONDITIONS

1. The following details the terms and conditions that apply to using this Website and the purchase of Goods and Services from us. If you do not agree to these terms and conditions, you must not use this website.

2. This Website and the Good and Services provided are supplied by Stable & Strong Limited (referred to in this document as “we”, “us” and “our”). References including “you” and “your” refer to the user of this Website, purchaser of Goods or Services from us.

3. The Terms and Conditions should be read thoroughly prior to using the Website or purchasing Goods or Services from Stable & Strong Limited.

4. We reserve the right to change the Terms and Conditions at any time. Terms and Conditions will be reviewed each month and the most updated version will be published on the website.

5. Prices will be determined by Stable & Strong and we reserve the right to review and change membership periodically.

30 days notice will be given for any price increase below 10%

60 days notice will be given for any price increase over 10%

6. Any questions should be directed to info@Stableandstrongfitness.co.uk, or by our ‘Contact Us’ section of the Website.

INFORMATION ABOUT US

Stable & Strong Fitness Limited is a company registered in England and Wales under company number 15927766, whose registered office is at 64 Mortlake High Street, London, SW14 8HR

MEMEBERSHIPS

Membership fees, types, and benefits may vary and are subject to change.
We have a variety of monthly memberships which can be found here.
We have 2 programs that each last 12 weeks and more information can be found here

USERS OF OUR FACILITY

1. a. You must be over 16 years to attend any of our Sessions or to use any of our studio facilities at the premises.

1. b. Children between the ages of 14-16 can attend the gym area and must be accompanied by a parent/guardian/person over the age of 18.

2. You agree to comply with our Code of Conduct which can be found on the Stable & Strong App and here on this page. The Code of Conduct concerns opening hours, use of our facilities, community communication platform. your conduct, instructors and sessions, safety and hygiene, personal belongings and other general conditions. They are subject to change.

3. We reserve the right to refuse you access to the venue and suspend or terminate your use of the services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the venue or participants in our classes.

4. You agree to us taking photographs and/or videos inside the studio and/or during Sessions at any time, such photographs to be used for promotional and social media purposes.

HEALTH COMMITMENT STATEMENT

Your health is your responsibility. The management and staff are dedicated to helping you take every opportunity to enjoy the facilities that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.

OUR COMMITMENT

1. We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.

2. We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.

3. We will take all reasonable steps to make sure that our trainers are qualified to the fitness industry standards with a minimum of Level 2 fitness instructing qualification, or have an adequate qualification required to the type of class they teach.

4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.

YOUR COMMITMENT

1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice. If the medical condition does interfere with your exercises then a trainer must be advised before you begin the class or session so we can adapt or make alternative suggestions for you.

2. You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.

3. You should let us know immediately if you feel ill when using our equipment or facilities. Our trainers are not qualified doctors, but there will be a person available who has had first-aid training.

4. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.

This statement is for guidance only. It is not a legally binding agreement between you and us and does not create any obligations which you or we must meet.

LIABILITY WAIVER

Because physical exercise can be strenuous and subject to risk of serious injury, we urge you to obtain a physical examination from a doctor before using any exercise equipment or participating in any exercise activity. You (each client, guest, and all participating family members) agree that if you engage in any physical exercise or activity, or use any gym amenity on the premises or off premises, you do so entirely at your own risk. Any recommendation for changes in diet, including the use of food supplements are entirely your responsibility, and you should consult a physician prior to undergoing any dietary or food supplement changes. You agree that you are voluntarily participating in these activities and use of these facilities and premises and assume all risks of injury, illness, or death. We are also not responsible for any loss of your personal property.

This waiver and release of liability includes, without limitation, all injuries which may occur as a result of:

1) your use of all amenities and equipment in the facility and your participation in any activity, class, program, personal training or instruction;

2) the sudden and unforeseen malfunctioning of any equipment;

3) our instruction, training, supervision, or dietary recommendations; and

4) your slipping and/or falling while in the building, or on the premises, including adjacent footpaths and parking areas.

You acknowledge that you have carefully read this “waiver and release” and fully understand that it is a release of liability. You expressly agree to release and discharge the gym, and all affiliates, employees, agents, representatives, successors, or assigns, from any and all claims or causes of action and you agree to voluntarily give up or waive any right that you may otherwise have to bring a legal action against the gym for personal injury or property damage.

PAYMENT TERMS

Memberships are monthly rolling contracts. When you sign up your payment information is stored on our third party payment site and charged every month for your chosen membership. This will continue until canceled by the customer ('you') we are not responsible for canceling your payments and direct debit.

The payment for the programs are in full for the 12 week program.

CHANGE OF MEMBERSHIP AND CANCELLATION

Only written requests to info@Stableandstrongfitness.co.uk will be processed.

1. A membership can be upgraded at any time. Email us info@Stableandstrongfitness.co.uk.

2. To downgrade/cancel a membership, 2 weeks notice before the next payment is due. Write to info@stableandstrongfitness.co.uk.

There is no reimbursement of funds for the month membership is cancelled.

BOOKING A CLASS

1. Advanced booking of Classes is available via our app and website upto 7 days in advance

2. All Classes are subject to availability and we cannot guarantee spaces will be available to any Class.

3. If you provide more than 12 hours notice of cancellation prior to the start time of the Class, this will give another member an opportunity to book in last minute. If your booking is cancelled within 12 hours of the start time of the Class, you maybe liable to a fee.

4. If the Class you wish to attend is fully booked, you may choose any other Class with spaces.

5. If you are on a class waitlist, when a spot becomes available in the Class, you may be added to the Class before it begins. You will receive an email confirming your booking.

6. If Stable & Strong cancels a Class, you will receive an email stating you have an extra session to use.

10. LATENESS POLICY

We operate a policy which prevents you taking part in a session if you are more than 10 minutes late to a class or Personal Training session. This policy is in place to prevent injury and to be mindful of the coach and other participants in the session. Where you are not permitted to join a session because of your late arrival it shall be classed as a late cancel and loss of session/fees apply. Where you are late for a Personal training session after 10 min the trainer may re-arrange, run your session shortened or take a session off your account, it is at their discretion.

11. GUEST POLICY AND PASSES

Members with an unlimited class membership are entitled to bring one guest per month to accompany them for their classes or a PT session. That person cannot already be a Stable & Strong member.

Members who are on the Strong Foundations and Forever Strong programmes are able to bring a guest once over the 12 week period. That person cannot already be a Stable & Strong member.

The guest pass is valid for either:

All inclusive members: The guest must attend the same class at the same time as the member. Guest passes are not permitted to be used for Personal Training sessions.

Unlimited Class members: The guest must attend the same Class as the member.

Registration and Booking

Members must register their guest and book the session by emailing info@Stableandstrongfitness.co.uk.

Name and email address will be required to register.

Registration and booking should be done 24 hours in advance to ensure availability.

Guest Attendance Limitations

A guest can attend Stable & Strong up to 3 times before they must buy a membership, or pay for a drop in session. This means a guest can only be invited a total of three times, not three times per member.

Compliance and Enforcement

Members are responsible for ensuring that their guests comply with all gym rules and regulations.

The gym reserves the right to refuse entry to any guest if these terms are not adhered to.

By inviting a guest, members acknowledge and agree to these terms and conditions outlined here.

Code of Conduct

At Stable & Strong, our goal is to provide a welcoming, safe, and motivating environment where everyone can pursue their fitness goals. This Code of Conduct outlines the standards and expectations for all members, guests, and staff. Your cooperation ensures that everyone enjoys their experience.

1. General Behavior:

Treat everyone with respect and courtesy.
Use appropriate language; avoid offensive or inappropriate comments.
Follow staff instructions and requests promptly.
Report any suspicious activity or behavior to staff.

2. Check-in Procedures:

Check in with trainer on arrival.
Sign in guests and ensure they comply with gym policies.
Notify staff of any changes to personal information via info@stableandstrongfitness.co.uk

3. Dress Code:

Wear appropriate athletic attire, including closed-toe athletic shoes (though some classes may be barefoot)
Refrain from wearing clothing with offensive language.

4. Equipment Use:

Wipe down equipment after use with provided cleaning supplies.
Return equipment to its proper place after use.
Report damaged or malfunctioning equipment to staff.

5. Safety and Hygiene:

Follow proper exercise techniques to prevent injuries. Ask for assistance if needed.
Use personal towels to maintain hygiene during classes. Towels are available for showering for All inclusive and Unlimited class members
Utilize provided sanitation stations; wash hands regularly.
Wipe down sufaces after using baby changing facilities.
Refrain from using the facility if sick or experiencing symptoms of illness. Refrain from brining children to the gym if they are sick or experiencing symptoms of illness.

6. Personal Belongings:

Use designated lockers for personal items located in changing rooms or under front benches; Stable & Strong is not responsible for lost or stolen items.
Keep gym floor clear of bags, jackets, and other personal items.

7. Guest Policy:

Comply with the guest policy and ensure guests adhere to the Code of Conduct.
Members are responsible for their guests’ behavior.

8. Personal Training and Coaching:

Only authorized [Gym Name] staff may provide personal training or coaching services.
Unauthorized coaching or training is not permitted.

9. Media and Technology:

Respect others’ privacy; ask for consent before taking photos or videos.
Use headphones for personal audio devices.
Refrain from phone conversations in workout areas.

10. Children and Minors:

Adhere to the facility’s policy regarding children and minors.
Supervise children at all times, as applicable.

11. Nutrition and Supplements:

Observe the gym’s policies regarding the consumption of food and beverages.
Comply with legal regarding supplements.

12. Respect the Facility:

Observe gym hours and policies.
Use amenities, including locker rooms and showers, considerately.
Respect the property; refrain from defacing or damaging any part of the facility.

Violation of this Code of Conduct may result in suspension or termination of membership, at the discretion of [Gym Name].

For more information or clarification on any aspect of this Code of Conduct, please speak with a staff member. By accessing our facility and services, you agree to abide by this Code of Conduct

Privacy Policy

Children and Parent Policy

Children under the age of 14 are not permitted to use the gym.

Children between 14 - 16 can become members but can only attend the gym with their parent and must be in the same class as them.

Children over 16 can be members and use the gym in accordance to the other policies.

At Stable & Strong we have a small pen in the main room to accommodate moving or standing children.

This will be available with a member of staff during the strong foundations classes only. If you wish to use the space at other times please contact and communicate with our staff.

It is our goal for you to have a safe and effective training session every-time you enter the gym. However we know this can be hard with small children so we are trying to make this gym somewhere convenient as well. This is a free convenience we offered as long as the guidelines below are adhered to.

Please note the following policies are to be followed with no exceptions.

1. You child will be in your direct care for the duration you are at the gym. The member of staff looking after them is not responsible for them or their actions.

2. Children are not allowed on the workout floor (exceptions of a pram with a child if working in individual spaces) unless going form the penned area to the toilet with their parent.

3. Children are not permitted to walk through the gym when a class is happening.

4. Small non mobile children should be fed and left in their pram during the class. There will be someone to rock the prams and check on them regularly. They will be sitting and watching you train so put on a show.

5. If your child cries the member of staff will try and comfort them as much a they can, if they are unconsolable the member of staff will call you over to help.

6. No solid food is allowed for the children in the gym, milk and water in leak proof bottles are fine.

7. we will provide some limited entertainment for children in the pen, however feel free to bring things to entertain the children. We will have a TV that we will put on during the session depending on the children.

The gym equipment is not safe for small children to be around. there are turning components, very heavy and sometimes unstable equipment around and often classes will be set up before the class arrives, so please keep your children under control and if they move any equipment please make sure it is retuned where it came from.

We are here to supply a space to train with your children and remove one excuse to not looking after your own mental and physical health. We wnat you to train safely (not having one eye on a child) and for your child to be safe in this environment.

We are not liable for any accidents that occur while you and your child are in the gym space and require that when they are not in the pen you are soley responsible for them and their actions.

FAQs

What are you Opening times?

Weekdays 6.30am – 8:30pm

Saturdays: 8.30am – 2pm

Bank holidays Closed (unless otherwise stated)

Is the Space Child Friendly?

We as mothers know how hard it is to get 5 mins to yourself let alone 45 to do a work out. So we have a designated space for your small humans to hang out with one of our personell/trainers (all have previous small human experience). They will be in a penned area with TV and toys to keep entertained for the 45 min you need to have some time for you!

Sessions with children are for selected classes only.

Is there parking available?

There are parking restrictions all around the areas from 10-12 otherwise parking is free around the streets. We are also only a 5 min walk form Mortlake Train stations and very close to White Hart Lane, Banres and East Sheen. The 419 and the 533 both run along Mortlake high street from Barnes, Hammersmith and Richmond stopping just along from the gym.

How can I book into classes?

1. On the FIT app

Iso users Download here
Android users download here

2. Via the website

Select the class on the schedule then log in to book.

Unless you are having issues with the technology avoid making booking over the phone.

I’m pregnant can I still come and train?

Yes of course you can, however we would need to have confirmation from your health professional stating you are able to continue training. This will be different for women who have been training up to and into their pregnancy versus women who have not as well as women who have had any issues with their pregnancy. This will be taken on a case by case basis. If we are not confident you should be training we can refer you to our local women’s health physio for a fit to train check up. our training and programs are tailored to suit the different stages of pregnancy.

I haven’t trained since before I gave birth is it too late for me to start again?

No it is definitely not too late. When it comes to our health and fitness there is never a thing as “too late” . We will assess where you are and then you will be given the options and advice form our trainers as to where would be the best starting point for you. This may be starting with a few weeks of personal training to make sure your body and mind can keep up with the classes and learning the new movements. This is to help prevent injury.